Tragic worked as an extension of Intuit's in-house team, collaborating closely with an in-house designer and tax developer. It is always a careful balance when working with internal teams, as an agency must both take charge of leading the project while also being mindful of internal processes and politics. We guided Intuit's designer in mobile best practices and application capabilities throughout the design phase, and worked closely with their tax developer to integrate the application with an undocumented tax API for handling the complex tax calculations.
Intuit is a well-known accounting and tax software company, headquartered in Mountain View, CA, with a presence in 8 countries globally. They came to Tragic in 2015 for help re-building two of their existing tax applications, needing to add man-power and expertise to their in-house team. Intuit's existing applications weren't responsive, so users were restricted to using a desktop and had to download a separate mobile app to view on a phone or tablet. Inutit's goal was to create a cohesive application experience across all devices, that only required one code-base to support in the future.